FAQ

1. About Products|

Q1: What types of lighting products do you offer?
A: We provide floodlights, linear lights, wall washer lights, windowsill lights, spotlights, ground lights, and industrial lights. These products are suitable for various applications such as building facades, bridges, venues, airports, and temples.

Q2: Can your products be customized?
A: Yes, we offer customization services for size, beam angle, color, material, and installation methods to meet specific project requirements.

Q3: Do your products meet international certification standards?
A: All our products are certified with CE, RoHS,IP,IK, and other international standards to ensure quality and safety.

2. Project Support|

Q1: Do you offer lighting design support?
A: Yes, we provide professional lighting design services, including optical calculations, DIALux simulations, and tailored project recommendations to help achieve optimal results.

Q2: How can I get product samples?
A: You can request product samples by contacting us online or sending an email. We will provide samples tailored to your project needs.

Q3: Do you provide installation guidance?
A: We offer detailed installation manuals and technical support videos. For complex projects, our engineers can assist on-site (subject to additional costs).

3. Ordering & Logistics|

Q1: What is your minimum order quantity (MOQ)?
A: The MOQ varies by product type, ranging from 1 sample to 10 pieces. Please contact our sales team for details.

Q2: What is your delivery time?
A: Standard products are delivered within 3-4 weeks, while customized products depend on specific design and production requirements.

Q3: What shipping methods do you support?
A: We offer multiple shipping options, including sea freight, air freight, and express delivery, ensuring safe and timely delivery through our logistics partners.

4. After-Sales Service|

Q1: What is the warranty period for your products?
A: Our products typically come with a 3-5 year warranty, depending on the product type. During the warranty period, we offer free repair or replacement for any quality issues.

Q2: How do I handle after-sales issues?
A: For any after-sales issues, please provide the product model, order number, and a description of the problem. Contact our after-sales team via email or phone, and we will respond within 24 hours.

Q3: Do you provide spare parts?
A: Yes, we offer long-term spare parts support for all products to ensure the stability of your projects.

5. Technical & Professional Queries|

Q1: Do your products support DALI, DMX, or other smart control protocols?
A: Yes, our products are compatible with DALI, DMX, and 0-10V control protocols and can be integrated into various smart lighting systems.

Q2: Can you provide IES files for your products?
A: Yes, IES files are available for all products. You can download them from the product pages or contact us to request them.

Q3: How do I choose the right beam angle for my project?
A: The choice of beam angle depends on the lighting target and project requirements. We recommend consulting with a lighting designer or contacting our technical support team for professional advice.

6. About the Company & Partnerships|

Q1: Do you accept ODM or OEM partnerships?
A: Yes, we welcome ODM and OEM partnerships. With extensive industry experience and a professional R&D team, we deliver high-quality, customized solutions.

Q2: How can I become a distributor?
A: If you're interested in becoming a distributor, please send your company information and partnership proposal to our email. We will get back to you within 3 business days.