Technical FAQ & Engineering Support

At RIDILUX, we believe that high-end projects are built on technical precision, not just products. We have summarized the most frequent technical concerns from our architectural and engineering partners to help you move your project forward faster.

1. Technical Specifications & Photometrics|

Q1: Can RIDILUX provide IES/LDT files for lighting simulations?
A: Yes. We provide full Photometric Data (IES and LDT files) for our professional series. This allows lighting designers and engineers to perform accurate simulations in software like DIALux or Relux before procurement..

Q2: What is the MacAdam Ellipse (SDCM) rating for your LEDs?
A: For architectural-grade projects, we maintain SDCM < 3. This ensures strict color consistency and zero visible chromatic aberration across different production batches—a critical requirement for large-scale building facades..

Q3: What are the CRI and R9 values of your neon flex??
A: Our standard professional range features CRI > 90, with R9 > 50. This provides superior color rendering, making it ideal for high-end retail, hospitality, and gallery environments.

2. Project Customization & Durability|

Q1: Do you support bespoke cutting lengths and custom cable entries??
A: Absolutely. We provide factory-pre-cut services to your exact project dimensions. We also offer customized cable entry positions (Side, Bottom, or End-entry) with IP67/IP68 injection-molded connectors to ensure a seamless and waterproof installation.

Q2: How do your products handle harsh environments (UV, Salt, Heat)?
A: We utilize high-grade Silicone Extrusion technology. Our products are tested for UV aging, salt-spray resistance, and IK10 impact protection, ensuring long-term performance in coastal or high-temperature regions..

Q3: Can your neon flex be used in swimming pools?
A: Yes. We have specific IP68-rated series with PC accessories designed for chlorinated or saline water environments. Please consult our team for specific underwater installation depth limits..

3. Integration & Partnership|

Q1: Do you provide support for DMX512 or Pixel-controlled projects?
A: Yes. Our engineering team can assist with wiring diagrams and controller selection for complex dynamic lighting projects. We ensure your system integration is robust and reliable..

Q2: Do you offer marketing and branding support for local distributors?
A: We empower our partners with high-quality Marketing Kits, including unbranded 4K project videos, high-resolution photography, and physical sample cases to help you win local tenders..